Tired of your I.T. person? May 10, 2007Posted by Matsu in Business, Information Technology, Management.
There is a commercial running on American television by an office supply company called Staples. They show this very young 20-something guy walking in, not appropriately dressed, then one manager says to another, “I thought we got rid of that guy.” The second manager responds with, “No, we can’t. He’s the only one that knows how to fix our computers.” Next, the I.T. guy enters his office and begins to play computer games while an employee asks him to take a look at his computer. The I.T. guy in the ad says he’s on a break and not to bother him.
Now, I believe that very few modern offices put up with that kind of behavior in any employee, I.T. guru or not. In fact, I work in I.T. and I would fire him. I would not want him representing my department. Nobody is truly indispensable and should never be able to get away with that kind of behavior. It shouldn’t be tolerated in any profession, much less the I.T. profession.
I imagine that most I.T. professionals, myself included are offended by this portrayal of an I.T. pro. It’s more than a little disconcerting that Staples chooses to portray the profession with such a negative stereotype.
That being said, there is some truth to the idea that I.T. people tend to be a little arrogant and are not always friendly with non-IT people. Some of us have to work at it harder than others, but we should all try to be more supportive and cooperative with those inside our organizations that are outside of our I.T. departments. After all, our job is to support them and we should do so without belittling them or making them feel like they (the non-technical person) don’t know anything about technology.
If you have not seen it before, I recommend that you visit the It Ought To Be Simple website. There is a wonderful essay there (actually more than one) about the negative attitudes and behavior of I.T. people. He makes some great points and we should all learn from it.